We want you to be happy with your AquaPura system. If you're not satisfied, or your item is faulty, here's how returns work.
Change-of-mind returns
- Email hello@aquapura.life within 30 days of delivery to start a return, and we'll send you the return address.
- Items must be unused, unassembled, and in original packaging to qualify for a refund.
- For hygiene and safety reasons, opened or used filter cartridges cannot be returned unless faulty.
- Return postage is paid by the customer. Original delivery was free, so there's no outbound shipping to refund.
- Restocking fees are £0. No restocking fee will be charged for returned items.
- Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.
Physical return address
9 Brentnall way Bristol, BS162FS, United Kingdom
Faulty, damaged, or incorrect items
- If your item arrives faulty, damaged, or incorrect, email hello@aquapura.life within 30 days with your order number and a photo. We'll arrange a free replacement or full refund, including any return shipping.
Your statutory rights
- UK/EU customers: under the Consumer Contracts Regulations you have the right to cancel most online orders within 14 days of receipt for any reason, in addition to your rights if goods are faulty. Consumables sealed for hygiene reasons (opened filter cartridges) are exempt once unsealed.
- US customers: the terms above apply, and nothing here affects rights you have under applicable state law.